Draft — review with a qualified adviser before launch. This text is a starting point, not legal advice.
Service level agreement
Last updated: June 21, 2026
This SLA describes the availability target for the Sellsync application and how we handle service incidents.
Availability target
- We aim for high monthly availability of the core dashboard, excluding scheduled maintenance and factors outside our control.
- Connected platforms may have their own availability; sync depends in part on their systems being reachable.
Maintenance
- Planned maintenance is scheduled for quiet periods where possible, with notice for anything significant.
Incidents and support
- Report a problem to support and we'll prioritise it by impact.
- Higher plans include priority support with faster response targets.
Contact
- For urgent issues, contact support@sellsync.my.